What needs to be done by organisations to better protect customers' data and money?

Thousands of National Lottery players had their online accounts hacked by cyber criminals just last week. More than 100,000 people in the UK had their internet access cut after a string of service providers were hit by what is believed to be a coordinated cyber-attack. TalkTalk, one of Britain's biggest service providers, the Post Office and KCom were all affected by malware, which is spread via compromised computers. To find out what needs to be done by organisations to better protect customers' data and money, Olivia Demetriades spoke to Ryan Rubin, a managing director at Protiviti, the business management consultants.