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Energy firms have had their feet held to the fire this week. The industry as a whole has been blasted by the regulator Ofgem over poor customer service, while our investigation revealed that 200 customers don't think Ovo has been billing them properly. Meanwhile, British Gas has been in the spotlight for its bumper profits, which jumped by a whopping 889 per cent for the first half of this year. These firms are certainly making plenty of money - so should they be spending more of it to help their customers? Lee Boyce, Helen Crane and Georgie Frost ask why things are going so wrong, and what people can do if they don't think they are being billed correctly. We also look at what's going on with bank accounts. Crisis-hit Natwest is winning the switching battle thanks to its tasty cash incentives, and it’s not just Farage being 'de-banked'. We hear the story of one vulnerable couple who were left unable to pay bills and buy food after HSBC closed their account. Inheritance tax has also been in the news, as there are noises it might be scrapped - but the Treasury are raking in even more money from it. Will it go? Finally, we explain what blended families need to know about making a will - after one woman was forced to bid for her late mother's belongings at auction when her stepfather amended their mirror wills after she had died.

There has been plenty of doom and gloom in recent months – and today, we go searching for cheerier news. The energy price cap will fall from the weekend, plunging to £2,074 – below the £2,500 set Energy Price Guarantee from the Government. So, what should you be doing to prepare – and what does that mean for your usage? Will we soon see the return of fixed tariffs? Georgie Frost, Helen Crane and Lee Boyce discuss the new price cap, along with a sneaky move from a major energy supplier to stop quarterly billing. Mortgage rates are rising – that's not good news for homeowners coming up to remortgage. However, there is some good news… This is Money has a new Navigate the Mortgage Maze column written by L&C broker David Hollingworth. We reveal what the column is all about and details of the first one, which covers a question on many lips: how do I overpay and take advantage of a low fixed rate as much as possible? There has been a flurry of new saving deals, with the top rates now nudging past 6% – challenger banks are driving the rises, but even bigger banks are boosting some deals. Personalised licence plates on cars have surged in popularity – but why? And what makes one worth a five-figure sum? Can you live without sat nav, parking sensors, heated seats and a… CD player in your car? A new survey reveals the motoring gadgets we can't live without. We talk about the scammer turned good who is worried about AI and fraud. And what money stories did Helen bring back from her Glastonbury adventure?

Universal basic income is a controversial idea and not just because it's money for nothing. Paying everyone a set amount every month as a baseline level of income has intrigued economists and central bank geeks for years. Supporters say it has the power to improve physical and mental health and the economy and society, but critics say it's the start of a slippery slope to state dependency and control. A new proposed trial for 30 people in the UK to get £1,600 a month has put the topic back on the agenda. So — is universal basic income a good or bad idea? Georgie Frost, Lee Boyce and Simon Lambert discuss it on this episode. Also — why aren't our energy bills lower if wholesale prices have plummeted? What can you do if you are caught in the mortgage storm? And finally, which UK shares have done best and worst so far this year?

We had some good news this week about our energy bills - or did we? Ofgem's price cap is coming down - saving households around £400 a year on average. The last 18 months have been horrendous for households, so bad the Government had to step in in October and introduce a price freeze - but that was still double what the typical bill payer would have had to fork out a year previously. And although the cap is coming down, the removal of Government grants means most people will actually only be saving about £19 per month, or £225 per year. So what will we have to pay when the new cap starts in July, will bills keep going down, and when will energy companies start under-cutting the price cap with fixed tariffs again? Georgie Frost, Helen Crane and Simon Lambert discuss when energy bills might go back to 'normal', and whether we should jump on fixed deals when they return, or treat them with caution. We also got the latest UK inflation figures this week. Despite a not insignificant drop from 10.1% to 8.7% in April, experts are pricing in another interest rate rise - and that is down to a surprise jump in something called core inflation. We explain what that is, and discuss just how high the base rate might go. We look at why that is happening, and take in some advice from brokers on what those with a remortgage deadline coming up should do. But with bad news for mortgage holders comes good news for savers, with easy-access rates edging ever closer to 4%. We list the best buys. The US debt ceiling has also been in the news this week, with the two main parties engaged in a stand-off about whether it should be raised. If it isn't, the world's biggest economy could default on its debts - but what exactly would that mean, and how big is the risk? Finally, with warmer weather on the way we discuss the new phenomenon of 'campervanflation', and why the younger generation can't seem to get enough of the classic VW Camper.

Another rate rise to 3.5%, the ninth in a row; Simon Lambert discusses whether we're nearly there now. Plus, more energy saving tips amid the prospect that bills may not return to pre-pandemic levels until 2030. Georgie Frost, Simon Lambert and Helen Crane look at electric heaters vs. central heating, and they discuss an estimate that green home conversion may not pay off for 17 years. And finally - some people are still waiting for flight refunds going back to 2020.

Much bigger energy bills are on their way to households for and a warning was sounded this week that there is much worse to come. Energy bosses told MPs that 40% of households could end up in fuel poverty and raised the prospect of a ‘truly horrific’ winter, with the price cap tipped to rise another 30% or more in October just as the heating goes back on. Energy firms are not responsible for the surge in gas and electricity prices but watchdog Ofgem warned that some may not be treating customers fairly on monthly direct debit payments. Meanwhile, This is Money has been contacted by reams of customers struggling to get incorrect bills fixed but being threatened with debt collectors by bullying energy firms. What can be done to help customers struggling with soaring bills? Will Rishi Sunak have to step in with more meaningful help than his £200 off now, pay it back later deal? Should wealthier customers subsidise the bills of the poorer? And how do we make energy firms get their act together? All these questions and more are tackled by Georgie Frost, Lee Boyce and Simon Lambert. Also on this show, how do you know if you are saving enough for retirement and are there any positives to encourage you, as more gloom-laden warnings about our pension pots pot being big enough land? Plus, why has the Great British Rail Sale managed to get not one, not two, but all three of our podcasters riled? And finally, why is Netflix having a wobble and does it mark a change in consumer and investor behaviour?

Adam Cox is joined by Jane Lucy, CEO of Labrador, to discuss how recent energy price rises will affect the British public, and why finding a good deal on energy is currently so difficult. Jane explains who Labrador are, and what their new service launching this week is. https://www.thelabrador.co.uk/

Where do you stand on smart meters? This seemingly common sense technological advance in how we are billed for energy has proved hugely divisive. From concerns over security and surveillance, to a mistrust of energy companies, and a botched and sometimes accused of bullying rollout, smart meters have not proved the popular success it was hoped they would be. Now things have stepped up a gear, as an Ofgem change will lead to smart meters being able to send half hour updates to energy providers - opening the door for electricity pricing to change at different times of day. The idea is that this will help smooth usage and make the transition to green energy easier and cheaper, while saving customers money. That makes sense: why not charge your electric car or run the tumble drier when demand is low and so are prices? But it also creates the potential for a troubling scenario for many, where energy pricing is used to change our behaviour. Meanwhile, people also question whether private companies that sell us power are likely to give up profits and allow our energy bills to get cheaper overall. Georgie Frost, Lee Boyce and Simon Lambert look at the latest smart meter controversy and whether we are overthinking this. Also, there’s some number crunching on what people need to do to combat inflation’s effect on their spending, income and wealth. The team discuss the weird world of rising second hand car prices and used cars worth more than new ones. And finally, friend of This is Money, Dave Fishwick – of Bank of Dave fame – is going to be the subject of a movie. Lee updates on what Dave briefed him about earlier.

The pros of the property market right now, and how to save energy this winter. If you can keep your head, while other home buyers lose theirs…you could get yourself a better deal! Plus, the team bust some energy-saving myths, looking at whether carbon credit offsetting is a big old waste of money – or a good way to save the planet. And ‘tis the season to book your festive break, but what are the top best-value destinations for your Christmas holiday?

Adam talks to Rob Lindley, the Managing Director of Mitsubishi Motors about new research that reveals that since only 1% of new cars are fully electric it’s looking unlikely that the government will meet it’s target for zero emissions on the roads by 2050. They discuss how technology such as PHEV (plug-in hybrid vehicles) enable motorists to drive half their miles in fully electric mode while giving them the reassurance that they wont be stranded. Rob highlights that currently the government is giving mixed messages when it comes to PHEVs and that more needs to be done. While incentives encourage some deterrents like Ultra Low Emission Zones (ULEZ) can also encourage drivers to seek greener vehicles.