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This is Money's consumer champion Helen Crane celebrated the 100th edition of her 'Crane on the Case' column this week. Helen has won back more than £1.2 million for readers over the course of all those columns and learnt a thing or two along the way about how to battle consumer problems and bad customer service. She discusses the big wins, the satisfying victories, the worst cases of bad customer service - and gives her tips on how to get what you want. Also on the show, Georgie Frost, Lee Boyce and Simon Lambert discuss whether working parents could be missing our by not claiming child benefit now that the rules have changed and more can get it. Plus, if you owe tax on savings interest but don't have to do a tax return how will HMRC find out? Is Scottish Mortgage worth backing as shares rebound but remain considerably down on their peak? And finally, Charles Stanley's Dan Beecroft joins the show to explain 50-30-20 budgeting and why people love this rule of thumb for spending and saving.

Supermarket loyalty schemes have become even more of a big thing in recent years as the two giants Tesco and Sainsbury's have rolled out Clubcard and Nectar Prices. But while cards bring lower prices, the points collected still mean prizes for some loyalty scheme fans. So, what happens if a fraudster steals your points? This is Money's Angharad Carrick recently went on the trail of some stolen Nectar points and uncovered a story that delivered as many questions as it did answers. Ang, Georgie Frost and Simon Lambert discuss the mystery of the stolen Nectar Points and how our reader got short shrift from Sainsbury's, Action Fraud and the police when they had £230 nicked. Plus, are these loyalty cards any good and worth having anyway and why is the competition watchdog investigating them? Also — many more people are taking mortgages than run past state pension age but with work and retirement blurring and changing does this matter? Simon explains why he thinks it does but for another reason. Would you buy fake cash for a knockdown price off social media? It sounds daft, but this is a genuine thing — we look at how it is happening. And should a reader who is still working at age 77, worth £2.6million and doesn't want a big inheritance tax bill start giving money away — and splashing out on themselves and their family?

How long before inflation reaches 2% — and could record rainfall send food prices soaring? The new ISA comes in, but will your bank provide access? Plus — Georgie Frost, Simon Lambert and Angharad Carrick discuss how much supermarkets charge for a bag, and what they get out of it. Also — Woodford is back ...

Adam Cox is joined by Sarah Calcutt from City Harvest, and they discuss the large number of issues surrounding food waste. Sarah tells us some shocking stats, one of which states that if food waste was a country, it would be the third largest emitter of greenhouse gases in the world. https://cityharvest.org.uk/

Adam Cox is in conversation with Nigel Brookes of Dyno Rod, delving into strategies for businesses to sidestep Christmas closures by maintaining effective drainage and plumbing systems. Together, they examine prevalent factors leading to blocked drains, offering insights on proactive measures to keep them unobstructed. Nigel emphasises the significance of having a dependable plumber readily available for emergency situations. https://www.dyno.com/

What drives you mad about going to the supermarket? Is it self-service tills, scanning receipts to get out, loyalty scheme dual pricing, or prices being hiked well above inflation? Many of us want to support bricks and mortar retail, but there are times when shops seem to mainly be involved in testing our patience. In a week in which the competition watchdog fired a broadside at the consumer brands giants for pushing up prices, a practice dubbed ‘greedflation’, and sounded a warning to Tesco and Sainsbury’s over Clubcard and Nectar Prices, the This is Money podcast team head down the shops. Georgie Frost, Lee Boyce and Simon Lambert discuss what’s good, what’s bad and what really gets their goat. Plus, will a new online fraud charter make any difference? The team discuss investing legend Charlie Munger and financial crisis Chancellor Alistair Darling, who both died last week. And finally, what makes a house price hotspot – we look at the UK’s top 30 this year.

Adam Cox is joined by Richard Dennis, one of the co-founders of Terra Organica, to unveil research released for Organic September. Richard provides insights into the concept of organic wine and its environmental advantages compared to conventionally produced wine. They further explore the intriguing disparity between British knowledge of traditional wine and their limited awareness of organic wine. Additionally, they offer a glimpse into the future prospects of the organic wine industry. https://terraorganica.co.uk/

Adam Cox talks to Brogan Sommerville, a finalist from The Great British Sewing Bee, to delve into Sudocrem's new research findings. The study uncovers an amazing 89% of the British population expressing their fondness for purchasing second-hand goods. Brogan tells us about the Great British Pre-Loved Awards and elucidates the advantages associated with embracing pre-loved purchases. Furthermore, she shares valuable insights on the concept of upcycling, providing practical ideas on how to engage in this creative practice. https://www.sudocrem.co.uk/pre-loved/details

In this conversation, Adam Cox is accompanied by Rhiannon Lambert, a renowned nutritionist, bestselling author, and top-ranking podcast host in the United Kingdom. Together, they delve into research that sheds light on the most cringe-worthy gut-related issues encountered by Brits. Exploring why people often struggle to comprehend how to maintain optimal gut health, they delve into the prevalent myths circulating on popular platforms like TikTok. Rhiannon Lambert, armed with her expertise, shares valuable tips on nurturing and safeguarding gut health.

Adam Cox is joined by Emilio Rimini, Director at The Green Company, to discuss new research which suggests mixed feelings amongst the British public when it comes to maintaining environmentally conscious shopping habits during a cost-of-living crisis. Emilio explains the misconceptions around budget shopping in an environmentally friendly way and provides tips on how to be more environmentally conscious when shopping. https://www.thegreencompany.online/