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Sue Dougan

Banks are improving customer service, but there's still some way to go, says the Fairbanking Foundation

Sue Dougan
Original Broadcast:

Share Radio Morning

Banks are improving customer service, but there's still some way to go, says the Fairbanking Foundation
Banks are getting much better at helping their customers, at least according to a new independent report by the Fairbanking Foundation. Its last three annual surveys identified alarmingly low levels of customer focus. Sue Dougan was joined by the charity's chief executive, Antony Elliott.
Guest:

Antony Elliott

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Sue Dougan

The Competition and Markets Authority will launch an investigation into Heineken’s proposed Punch Taverns pubs acquisition

Sue Dougan
Original Broadcast:

Share Radio Morning

The Competition and Markets Authority will launch an investigation into Heineken’s proposed Punch Taverns pubs acquisition
Joining Sue to discuss what the main market headlines of the morning are is Share Radio's Nigel Cassidy. The Competition and Markets Authority will open an investigation into Heineken’s proposed acquisition of part of the Punch Taverns pubs portfolio. Coca-Cola HBC has released its full year financial results, but is this THE Coca-Cola?
Guest:

Nigel Cassidy

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Sue Dougan

How long will you wait in a queue? People will wait an average of 6 minutes before giving up

Sue Dougan
Original Broadcast:

Share Radio Morning

How long will you wait in a queue? People will wait an average of 6 minutes before giving up
Sue Dougan was joined by financial journalist Simon Read from The Independent. Today on the agenda, they discussed how 1 in 10 parents renting in England say they worry about short tenancies. Plus they look into why people will wait for an average of six minutes in a queue before giving up in frustration. All these stories and more on The News Review.
Guest:

Simon Read

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Sue Dougan

How mental health sufferers are being helped by new social networking group Elefriends

Sue Dougan
Original Broadcast:

Share Radio Morning

How mental health sufferers are being helped by new social networking group Elefriends
Could social media help support those suffering from mental illness? According to the charity Mind the problem is particularly bad in rural areas where isolation prevents many speaking about their problems and seeking help. In response, the mental health group has created its own social network called Elefriends to allow users to connect and share experiences. To explain more about the role of technology in treating mental illness Sue was joined by Aimee Gee from Mind.
Guest:

Aimee Gee

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Sue Dougan

Moira O'Neil and Helen Knapman explain making the most of your savings

Sue Dougan
Original Broadcast:

Share Radio Morning

Moira O'Neil and Helen Knapman explain making the most of your savings
The Moneywise team with over 26 years of financial journalism under their belt joins us in the studio for their fortnightly catch up. This week Sue joined by editor Moira O'Neil and deputy editor Helen Knapman. We'll be discussing how to put together the perfect portfolio as well as how to maximise your savings returns playing current account ping pong. Plus we look ahead and questioning what might happen with interest rates this year as well as bringing you the latest stats and funny money stories from this month's magazine.
Guests:

Moira O'Neill, Helen Knapman

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Sue Dougan

Money Saving Expert Senior Writer Sally Francis advises couples on sorting out their finances

Sue Dougan
Original Broadcast:

Share Radio Morning

Money Saving Expert Senior Writer Sally Francis advises couples on sorting out their finances
And it's time to check-in with our friends over at Money Saving Expert. This week Sue Dougan was joined by Senior Writer Sally Francis. We'll be looking at the governments changes to bereavement benefits and sorting out your joint finances with your partner this Valentine's day. Plus we'll have a roundup of the best deals the eagle-eyed team have come across this week. Don't forget, you can stay up to date and get the newsletter by heading to moneysavingexpert.com
Guest:

Sally Francis

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Sue Dougan

Track Record: Head of communications at Scottish Friendly, Calum Bennie talks embarking on his financial career

Sue Dougan
Original Broadcast:

Track Record

Track Record: Head of communications at Scottish Friendly, Calum Bennie talks embarking on his financial career
On Track Record with Sue Dougan today: Savings expert and head of communications at Scottish Friendly, Calum Bennie. Sue talks to Calum about his father’s work ethic, about working in marketing for a tour company to get his career underway, before embarking on a financial career with Britannia Life and onward to Scottish Friendly. His musical choices include The Smiths, Kate Bush and Crowded House - and you can hear an extended version this Saturday from midday, download it from the Share Radio website or iTunes.
Guest:

Calum Bennie

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Sue Dougan

Trump issues an ultimatum to NATO for more defence spending

Sue Dougan
Original Broadcast:

Share Radio Morning

Trump issues an ultimatum to NATO for more defence spending
Donald Trump's been meeting with Israel's prime minister Benjamin Netanyahu in Washington. And the Trump administration has issued an ultimatum to NATO members, demanding they start increasing defence spending or Washington will "moderate its commitment" to them. Members of Mr Trump’s new government are making their first official visits to Europe this week and Mike Pence, vice president, is due to meet the head of the European Council, Donald Tusk. To find out what came out of the meeting and what the NATO issue is, Sue Dougan was joined by Josh Lowe of Newsweek.
Guest:

Josh Lowe

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Sue Dougan

Want to set up your own business but don't know where to start? Coach Carl Reader has the answer

Sue Dougan
Original Broadcast:

Share Radio Morning

Want to set up your own business but don't know where to start? Coach Carl Reader has the answer
Have you ever thought about starting your own business but had no idea where to start? Sue gets tips and advice from Carl Reader, AKA The Startup Coach, and business owner David Tovey, who's the author of Principled Selling.
Guests:

Carl Reader, David Tovey

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Sue Dougan

The women who shape our world with writer and entrepreneur Edwina Dunn

Sue Dougan
Original Broadcast:

Share Radio Morning

The women who shape our world with writer and entrepreneur Edwina Dunn
Each week we're joined by an author to talk us through the ideas and background to their book. This time Sue Dougan was joined by entrepreneur Edwina Dunn to discuss her book "The Female Lead" which showcases 60 of the world's most accomplished women.
Guest:

Edwina Dunn

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