This Is Money: How can you protect against holiday chaos this summer?

Just when you thought it was safe to go back on holiday... Britain descended into holiday chaos this week, as airlines cancelled hundreds of flights, airports struggled to cope and even Eurostar ended up with a day of disruption. For those who suffered at the hands of airline chaos, it was a harsh and unfair experience - with many of those travellers taking their first post-Covid trip abroad and others heading off for what were meant to be celebratory family events. Both airlines and airports let their passengers down - after all, they knew how many would be travelling, as they'd all booked tickets - and then got involved in a finger-pointing blame game with the Government. Georgie Frost, Helen Crane and Simon Lambert discuss where the blame lies for the disruption, what people's rights are if their flights are cancelled and what we can all do to protect ourselves if we hope to go away over the summer. Also, the team talk about why some of the best mortgages are currently being offered by lesser-known building societies and how long you'd have to wait for an electric car's lower running costs to pay off. And finally, from travel chaos to energy firm blunders: how did Bulb swing from telling someone they were owed almost £2,000 and refunding them their cash when they moved, to declaring six months later that the customer now owed Bulb almost £2,000? Helen talks through a recent Crane on the Case, where Bulb seemingly decided Ofgem's one-year back billing rule didn't apply to it.